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Family Affair

Families keep things fresh in local markets



Jeremy and Beth Nevins with daughter Olivia and sons Lucas (left) and Chase (right) at Siegel Bros. Marketplace in Mt. Kisco.

In an industry where large companies are purchased by even larger companies, how do small, independent food businesses survive? Luckily, our family-run food markets have figured out how to remain relevant and in business. Their secret? They go the extra mile, offering what the big guys can’t. 

Looking Back
When Ben Conte’s grandfather opened Conte’s Fish Market in Mt. Kisco in 1952, he began a family business that is now run by the third and fourth generation. Conte and his sons, Dean and Rob, have expanded the fish market to include a restaurant, take-out, catering, and a regular presence at local farmers markets. The elder Conte’s reputation for selecting quality fish and seafood has even earned him a feature in The New York Times. 

Reputation and longevity has also worked in Billy Fortin’s favor, but with a twist. While The Market at Pound Ridge, formerly Scott’s Corner Market, is a family business, Fortin’s family wasn’t always running the show. He began as an employee and worked his way up, eventually purchasing the business with a partner fourteen years later. When his partner retired in 2007, Fortin became the sole owner and now works alongside his wife, Lisa, a former visual merchandiser for The Gap and Nike, and their adult sons, Michael and Jason. 

As newcomers, Jeremy and Beth Nevins quickly built a steady stream of regular customers at Siegel Bros. While Jeremy and his father opened and ran Grande Harvest Wines in Grand Central Terminal for twenty years, this is the first time he and his wife have worked together, opening Siegel Bros. Wine & Spirits in December 2016 and Siegel Bros. Marketplace in February 2017, both in Mt. Kisco. 

While different, these three food markets have created similar philosophies and structure.

The Customer Comes First
Attending to the needs of the general population, as well as specific customer requests builds and maintains loyal customers who return week after week. Even when it’s unusual, they all believe the customer is always right. 

“Each year, we sell two thousand turkeys for Thanksgiving,” says Billy Fortin. “We only sell fresh turkeys; I’ve never had one returned. But last year I had a customer return the carcass of turkey. She said it was dry and terrible, but in reality, she overcooked the turkey! I gave her credit for the turkey with my apologies because you can’t tell a customer she doesn’t know how to cook! That’s the kind of thing a chain store can’t do.”

Pleasing customers also includes recognizing that they will only shop local when those stores offer the right merchandise. All three markets provide a combination of organic foods, healthy options, and to-go meals prepared on-site. 

Quality Is Key
Ben Conte is up before the sun to get the best fish. Lisa Fortin and her sons have introduced more high-end products to their store and gift shop. Siegel Bros. has customers who drive from the Bronx and Scarsdale to purchase their meats each week. Quality, they believe, sets them apart. 

“The quality of the product has to be spot on,” says Jeremy Nevins. “You only have one chance to woo a customer—most people don’t give you a second chance. You have to make sure the quality is there every single time.”

For Ben Conte, that means a very early start to his day. “Every day, I wake up at 1:00 in the morning to go the Fulton Fish Market,” Conte explains. “I do my buying from 35 or 45 different wholesalers and shop around for the freshest fish. Probably 80 percent of the fish in the market comes from afar, so I want the stuff that’s had the shortest amount of time out of water and what’s in season.”

Divvying It Up
Each business has a similar structure when it comes to responsibilities and maintaining boundaries. All family members have specific jobs, ensuring that no one steps on each other’s toes. And, they all believe that work remains mostly at work, separating family time from their business. 

For the Nevinses, Jeremy manages the stores on-site and Beth handles customer relations and event planning both in the store and from home. The Contes have Ben handling fish purchases and retail, Rob managing the restaurant, and Dean in charge of the farmers markets and catering. At The Market, Billy is still in charge, but Lisa handles the accounting, bookkeeping, and gift shop while Michael puts his culinary school education to work, and Jason serves as the “tech guy.” 

Running a family business requires love, understanding and cooperation—something these local markets have all mastered.


GOOD BUSINESS According to FamilyBusinessCenter.com, what truly drives many family businesses is the sense of connection the owners and their families feel with the business, and the environment for innovation in family businesses improves when more generations are actively involved.

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July 2018

Take a one-hour guided tour of the historic Lyndhurst mansion overlooking the Hudson River. The Gothic Revival mansion has been used as a movie set for six major motion pictures...

Cost: $18

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Lyndhurst
635 S. Broadway
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Kykuit, a hilltop paradise, is now a historic site of the National Trust for Historic Preservation, was home to four generations of the Rockefeller family. Read our review of...

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Cost: free

Where:
Keeler Library
276 titicus road
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Sponsor: Keeler Library
Telephone: 914-669-5161
Contact Name: Carolyn Reznick
Website »

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Make and decorate your own house for fairies! July 12th and 19th at 4:00 PM You are welcome to one or both sessions For kids in grades Kindergarten and up. Younger children need to have...

Cost: free

Where:
Keeler Library
276 Titicus Road
North Salem, NY  10560
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Sponsor: Keeler Library
Telephone: 914-669-5161
Contact Name: Carolyn Reznick
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Take a one-hour guided tour of the historic Lyndhurst mansion overlooking the Hudson River. The Gothic Revival mansion has been used as a movie set for six major motion pictures...

Cost: $18

Where:
Lyndhurst
635 S. Broadway
Tarrytown, NY  10591
View map »


Website »

More information

Kykuit, a hilltop paradise, is now a historic site of the National Trust for Historic Preservation, was home to four generations of the Rockefeller family. Read our review of...

Cost: $25

Where:
Kykuit
381 N. Broadway
Sleepy Hollow, NY  10591
View map »


Website »

More information

Looking for some family-friendly activities this summer? Visiting museums is educational and engaging for even young children, but tickets can often be expensive. Luckily, The Friends of Keeler...

Cost: free

Where:
Keeler Library
276 titicus road
North Salem, NY  10560
View map »


Sponsor: Keeler Library
Telephone: 914-669-5161
Contact Name: Carolyn Reznick
Website »

More information

Make and decorate your own house for fairies! July 12th and 19th at 4:00 PM You are welcome to one or both sessions For kids in grades Kindergarten and up. Younger children need to have...

Cost: free

Where:
Keeler Library
276 Titicus Road
North Salem, NY  10560
View map »


Sponsor: Keeler Library
Telephone: 914-669-5161
Contact Name: Carolyn Reznick
Website »

More information

Show More...
Show Less...

Take a one-hour guided tour of the historic Lyndhurst mansion overlooking the Hudson River. The Gothic Revival mansion has been used as a movie set for six major motion pictures...

Cost: $18

Where:
Lyndhurst
635 S. Broadway
Tarrytown, NY  10591
View map »


Website »

More information

Kykuit, a hilltop paradise, is now a historic site of the National Trust for Historic Preservation, was home to four generations of the Rockefeller family. Read our review of...

Cost: $25

Where:
Kykuit
381 N. Broadway
Sleepy Hollow, NY  10591
View map »


Website »

More information

Looking for some family-friendly activities this summer? Visiting museums is educational and engaging for even young children, but tickets can often be expensive. Luckily, The Friends of Keeler...

Cost: free

Where:
Keeler Library
276 titicus road
North Salem, NY  10560
View map »


Sponsor: Keeler Library
Telephone: 914-669-5161
Contact Name: Carolyn Reznick
Website »

More information

Make and decorate your own house for fairies! July 12th and 19th at 4:00 PM You are welcome to one or both sessions For kids in grades Kindergarten and up. Younger children need to have...

Cost: free

Where:
Keeler Library
276 Titicus Road
North Salem, NY  10560
View map »


Sponsor: Keeler Library
Telephone: 914-669-5161
Contact Name: Carolyn Reznick
Website »

More information

In Ayurveda, health is achieved when there is a balance in body, mind, and spirit. Stress effects all of these components, and so balance must concentrate on all three. Come and discover:...

Cost: Free

Where:
Lewisboro Library
15 Main St
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Sponsor: Dr. Somesh N. Kaushik
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Take a one-hour guided tour of the historic Lyndhurst mansion overlooking the Hudson River. The Gothic Revival mansion has been used as a movie set for six major motion pictures...

Cost: $18

Where:
Lyndhurst
635 S. Broadway
Tarrytown, NY  10591
View map »


Website »

More information

Kykuit, a hilltop paradise, is now a historic site of the National Trust for Historic Preservation, was home to four generations of the Rockefeller family. Read our review of...

Cost: $25

Where:
Kykuit
381 N. Broadway
Sleepy Hollow, NY  10591
View map »


Website »

More information

Looking for some family-friendly activities this summer? Visiting museums is educational and engaging for even young children, but tickets can often be expensive. Luckily, The Friends of Keeler...

Cost: free

Where:
Keeler Library
276 titicus road
North Salem, NY  10560
View map »


Sponsor: Keeler Library
Telephone: 914-669-5161
Contact Name: Carolyn Reznick
Website »

More information

Make and decorate your own house for fairies! July 12th and 19th at 4:00 PM You are welcome to one or both sessions For kids in grades Kindergarten and up. Younger children need to have...

Cost: free

Where:
Keeler Library
276 Titicus Road
North Salem, NY  10560
View map »


Sponsor: Keeler Library
Telephone: 914-669-5161
Contact Name: Carolyn Reznick
Website »

More information

Show More...
Show Less...

Take a one-hour guided tour of the historic Lyndhurst mansion overlooking the Hudson River. The Gothic Revival mansion has been used as a movie set for six major motion pictures...

Cost: $18

Where:
Lyndhurst
635 S. Broadway
Tarrytown, NY  10591
View map »


Website »

More information

Kykuit, a hilltop paradise, is now a historic site of the National Trust for Historic Preservation, was home to four generations of the Rockefeller family. Read our review of...

Cost: $25

Where:
Kykuit
381 N. Broadway
Sleepy Hollow, NY  10591
View map »


Website »

More information

Looking for some family-friendly activities this summer? Visiting museums is educational and engaging for even young children, but tickets can often be expensive. Luckily, The Friends of Keeler...

Cost: free

Where:
Keeler Library
276 titicus road
North Salem, NY  10560
View map »


Sponsor: Keeler Library
Telephone: 914-669-5161
Contact Name: Carolyn Reznick
Website »

More information

Make and decorate your own house for fairies! July 12th and 19th at 4:00 PM You are welcome to one or both sessions For kids in grades Kindergarten and up. Younger children need to have...

Cost: free

Where:
Keeler Library
276 Titicus Road
North Salem, NY  10560
View map »


Sponsor: Keeler Library
Telephone: 914-669-5161
Contact Name: Carolyn Reznick
Website »

More information

Show More...
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Fridays, July 20, August 17, September 21, 9:30 - 10:30 AM Katonah Museum opens its doors to babies and their new parents and caregivers for an enriching experience, a chance to meet local...

Cost: Free with admission

Where:
Katonah Museum of Art
134 Jay Street
134 Jay Street, Katonah, NY 10536
Katonah, NY  10536
View map »


Telephone: 191-423-29555

More information

Take a one-hour guided tour of the historic Lyndhurst mansion overlooking the Hudson River. The Gothic Revival mansion has been used as a movie set for six major motion pictures...

Cost: $18

Where:
Lyndhurst
635 S. Broadway
Tarrytown, NY  10591
View map »


Website »

More information

Kykuit, a hilltop paradise, is now a historic site of the National Trust for Historic Preservation, was home to four generations of the Rockefeller family. Read our review of...

Cost: $25

Where:
Kykuit
381 N. Broadway
Sleepy Hollow, NY  10591
View map »


Website »

More information

Join fellow seniors for an afternoon of art viewing and socializing. Dive deep into our current exhibition with a knowledgeable docent and mingle with other art enthusiasts over coffee and treats....

Cost: Free with admission.

Where:
Katonah Museum of Art
134 Jay Street
Katonah, NY  10536
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Telephone: 191-423-29555
Contact Name: Margaret Adasko
Website »

More information

Looking for some family-friendly activities this summer? Visiting museums is educational and engaging for even young children, but tickets can often be expensive. Luckily, The Friends of Keeler...

Cost: free

Where:
Keeler Library
276 titicus road
North Salem, NY  10560
View map »


Sponsor: Keeler Library
Telephone: 914-669-5161
Contact Name: Carolyn Reznick
Website »

More information

Little Radical Theatrics Inc (Fatima Viegas, Executive Producer) is thrilled to be presenting its Summer 2018  Production of "Ragtime".  In an effort to truly live up to...

Cost: $10-$25

Where:
Grinton Will Library
1500 Central Park Ave
Yonkers, NY  10710
View map »


Sponsor: Little Radical Theatrics
Telephone: 914-589-1669
Contact Name: Fatima Viegas
Website »

More information

 Little Radical Theatrics Inc (Fatima Viegas, Executive Producer) is thrilled to be presenting its Summer 2018  Production of "Ragtime".  In an effort to truly live...

Cost: $10-$25

Where:
Grinton Will Library
1500 Central Park Ave
Yonkers, NY  10710
View map »


Sponsor: Little Radical Theatrics
Telephone: 914-589-1669
Contact Name: Fatima Viegas
Website »

More information

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Westchester Community is in need of more than 40 foster homes to provide the county’s most vulnerable children with housing in a safe and stable environment. For more information and to...

Cost: Free

Where:
United Way of Westchester and Putnam
336 Central Avenue
White Plains, NY  10606
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Sponsor: United Way of Westchester and Putnam
Telephone: 914-997-6700
Contact Name: Toyae Liverpool
Website »

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Take a one-hour guided tour of the historic Lyndhurst mansion overlooking the Hudson River. The Gothic Revival mansion has been used as a movie set for six major motion pictures...

Cost: $18

Where:
Lyndhurst
635 S. Broadway
Tarrytown, NY  10591
View map »


Website »

More information

Kykuit, a hilltop paradise, is now a historic site of the National Trust for Historic Preservation, was home to four generations of the Rockefeller family. Read our review of...

Cost: $25

Where:
Kykuit
381 N. Broadway
Sleepy Hollow, NY  10591
View map »


Website »

More information

Explore two private gardens in Cortlandt Manor, Mt. Kisco, open for self-guided tours to benefit the Garden Conservancy. Highlights include a series of seven bridges, statuary, woodland walks,...

Cost: $7 per garden; children 12 & under free

Where:
The Merrin Garden
2547 Maple Avenue
Cortlandt Manor, NY  10567
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Sponsor: The Garden Conservancy
Telephone: 888-842-2442
Contact Name: Open Days Program staff
Website »

More information

Looking for some family-friendly activities this summer? Visiting museums is educational and engaging for even young children, but tickets can often be expensive. Luckily, The Friends of Keeler...

Cost: free

Where:
Keeler Library
276 titicus road
North Salem, NY  10560
View map »


Sponsor: Keeler Library
Telephone: 914-669-5161
Contact Name: Carolyn Reznick
Website »

More information

Little Radical Theatrics Inc (Fatima Viegas, Executive Producer) is thrilled to be presenting its Summer 2018  Production of "Ragtime".  In an effort to truly live up to...

Cost: $10-$25

Where:
Grinton Will Library
1500 Central Park Ave
Yonkers, NY  10710
View map »


Sponsor: Little Radical Theatrics
Telephone: 914-589-1669
Contact Name: Fatima Viegas
Website »

More information

 Little Radical Theatrics Inc (Fatima Viegas, Executive Producer) is thrilled to be presenting its Summer 2018  Production of "Ragtime".  In an effort to truly live...

Cost: $10-$25

Where:
Grinton Will Library
1500 Central Park Ave
Yonkers, NY  10710
View map »


Sponsor: Little Radical Theatrics
Telephone: 914-589-1669
Contact Name: Fatima Viegas
Website »

More information

Show More...
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